Lead Management
Bring leads from calls, website, Justdial, IndiaMART, Facebook, Instagram and Meta Ads into one place. Assign and track to closure.
Learn more →
CRM for Service Businesses
Stop losing leads, missing AMC renewals and chasing your field staff.
MI-Btrack puts your enquiries, follow-ups, service tickets, technician GPS attendance, quotations and invoices in one app — built for pest control, RO, AC, CCTV, solar and other service companies across India.
100+ service companies
Web + Android app
Local support, Navi Mumbai
AMC renewal dueReminder sent in advance
Technician checked inGPS verified at site
Trusted by 100+ service companies across India
Why MI-Btrack
Your business shouldn't run on WhatsApp chats and notebooks
Most service companies we meet are losing money in the same places. MI-Btrack fixes each one.
Without a CRM
- Justdial and IndiaMART leads sit unanswered in different apps
- Follow-ups depend on someone's memory
- AMC contracts expire and the customer goes to a competitor
- You call every technician to ask where they are
- Nobody knows exactly how much payment is still pending
With MI-Btrack
- Every lead lands in one list and is assigned to a person
- Scheduled follow-ups with alerts and call notes
- Advance AMC renewal reminders, so contracts get renewed
- GPS check-in at the customer site, no biometric needed
- Billed, received and pending — visible in one daily report
How it works
From enquiry to payment, in one flow
Every job follows the same path, and you can see where each one is at any moment.
Lead comes in
From calls, website, Justdial, IndiaMART or Meta Ads.
Quote & follow up
Send a quotation and schedule the next call.
Ticket assigned
The job goes to a technician on their phone.
Work done on site
GPS check-in, start and finish time recorded.
Invoice & collect
Bill instantly and send a WhatsApp reminder.
Features
Everything a service business needs
Fourteen modules that work together, on the web for the office and on Android for your field team.
Follow-Up Management
Know who to call, when, and what was said last time. Schedule follow-ups, add notes and get alerts for pending ones.
Learn more →Quotation Management
Create professional quotations from templates linked to the lead or customer, with revisions tracked.
Learn more →Customer Management
Customer details, service history, tickets, purchases and visit notes ready the moment a client calls.
Learn more →Ticket & Job Scheduling
Request → ticket → assigned → started → completed. See pending and completed jobs at a glance.
Learn more →AMC Services & Renewals
Track every AMC contract and get advance reminders before renewal or expiry, so you keep the customer.
Learn more →Employee Time on Ticket
Start and finish time recorded on every job — 10:30 AM to 12:00 PM shows as 1 hr 30 min. No more guesswork.
Learn more →GPS Attendance
Mobile check-in and check-out with location verification. Accurate attendance and payroll reports without biometric devices.
Learn more →Location Tracking
See technician movement during the day, review travel history and verify site visits.
Learn more →User & Role Management
Create users, set roles and branch access, and see user activity from a secure admin panel.
Learn more →Invoice & Payments
Generate invoices right after service completion and track what's billed, received and pending.
Learn more →Daily Analysis Report
Today's follow-ups, lead activity, sales closed, money received and payments pending — without calling anyone.
Learn more →WhatsApp & Email Alerts
Automatic quotation updates, job completion messages and payment reminders to your customers.
Learn more →Excel Data Upload
Bulk upload existing customers, leads, AMC contracts, products and brands. Go live in days, not weeks.
Learn more →
Daily Analysis
Know how your business did today — in one screen
Owners tell us the best part is not having to call every employee in the evening. Open the daily report and see it all.
- Follow-ups done today and still pending
- Leads received and converted
- Jobs completed by each technician
- Money received and payments outstanding
Today's summary · Example
New leads18
Jobs completed27
Pending follow-ups6
Payment received₹48,500
AMC renewals this week9
Staff checked in12/13
Industries
Built around how your industry works
Whether you do scheduled maintenance, emergency repairs or installations, MI-Btrack fits your workflow.
🐜Pest Control CRM
AMC scheduling, chemical usage records, treatment visits and technician dispatch.
💧RO & Water Purifier
Filter and membrane replacement reminders, RO AMC contracts and service visits.
❄️AC & Appliance Service
Seasonal service reminders, AC AMC contracts and fast technician dispatch.
📹CCTV & Security
Installation jobs, breakdown tickets, AMC maintenance and warranty tracking.
☀️Solar Installation
Site surveys, rooftop installations, panel cleaning AMC and inverter tickets.
🏢Facility Maintenance
Recurring site inspections, multi-property tracking and staff coordination.
🧹Cleaning Services
Staff scheduling, recurring billing and client follow-ups for homes and offices.
🔧Plumbing & Electrical
Emergency job dispatch, on-site time tracking, quotes and customer history.
🛗Elevator & Escalator
Preventive inspections, annual maintenance contracts and breakdown alerts.
Construction ContractorsSecurity AgenciesInterior DesignEvent ManagementFire FightingPackers & MoversEducation ConsultantsCA ConsultantsRepair & Maintenance
Why choose us
A CRM company that's next door, not a call centre
MI-Btrack is built and supported by Mauli Infotech from Kharghar, Navi Mumbai. We set it up with you and stay with you after go-live.
100+
Service companies
Pest control, security, engineering, consulting and more.
18+ yrs
Combined IT experience
A team that has built and run business software for years.
1:1
Onboarding & training
In person in Navi Mumbai, Mumbai, Thane and Pune; online across India.
6 days
Direct support
Mon–Sat, 9:30 AM–6:30 PM by phone and WhatsApp.
Mobile app
Your field team works from their phone
Technicians see their assigned jobs, check in with GPS, update status and close tickets from the MI-Btrack Android app. The office sees it all live on the web dashboard.
FAQ
Questions owners ask us
Can I bring leads from Justdial, IndiaMART and Facebook into MI-Btrack?
Yes. Leads from phone calls, your website, Justdial, IndiaMART, Facebook, Instagram and Meta Ads come into one list, where you can assign them to staff and track them to closure.
Do I need a biometric device for attendance?
No. Field staff check in and check out from the MI-Btrack Android app with GPS location verification.
I already have customers in Excel. Do I have to type them again?
No. You can bulk upload customers, leads, AMC contracts, products and brands from Excel.
Will it remind me about AMC renewals?
Yes. MI-Btrack sends advance reminders before AMC contracts reach renewal or expiry.
Can customers get WhatsApp updates?
Yes. Quotation updates, service completion messages and payment reminders can be sent by WhatsApp and email.
Do you help with setup and training?
Yes. We provide onboarding and training, including in-person support in Navi Mumbai, Mumbai, Thane and Pune, and online support across India.
Contact
Visit us in Kharghar or talk to us today
Corporate Office
Office No 403, 4th Floor, Niharika Mirage, Plot No 274, Sector 10, Kharghar, Navi Mumbai – 410210, Maharashtra, India
Direct Support
+91 83569 19267 / +91 88790 38139
Hours
Mon – Sat: 9:30 AM – 6:30 PM IST
See MI-Btrack with your own workflow
Book a 30-minute live demo. Tell us how your business runs today, and we'll show you exactly how it would work in MI-Btrack.