Manage every service job from request to completion
A customer calls, a ticket is created, a technician is assigned — and you can see whether the work has started or finished without a single phone call.
Replace phone calls, WhatsApp and paper registers
Coordinating jobs over calls and chat means jobs fall through the cracks and customers chase you for updates.
With MI-Btrack every request becomes a ticket with an owner and a status, so pending and completed jobs are always visible.
Customer request
Ticket created
Employee assigned
Work started
Work completed
Ticket for every request
Log complaints and service requests with full customer details.
Assign to technicians
Send jobs to the right employee on their phone.
Live job status
Pending, in progress and completed — at a glance.
Linked to customer history
Every ticket sits on the customer's record for future visits.
Employee time spent on each ticket
MI-Btrack records when work starts and when the ticket is resolved, so you know exactly how long each job took.
Example: work started at 10:30 AM, ticket resolved at 12:00 PM — total time 1 hour 30 minutes.
Compare technician performance, spot jobs that are taking too long, and rely on the ticket record instead of verbal updates.
Everything works together
MI-Btrack connects leads, service, field staff and billing in one platform.
Ready to transform your service business?
Streamline field staff tracking, automated AMC renewals, leads and billing. Book a free live demo and see MI-Btrack with your own workflow.