Frequently asked questions
Everything about MI-Btrack CRM — GPS field tracking, AMC management, data security, mobile access and support.
General & Overview
What is MI-Btrack CRM?
MI-Btrack is a CRM and field operations platform for service businesses. It manages sales leads, follow-ups, AMC renewals, technician GPS attendance and customer complaint tickets from one dashboard.
Who can use MI-Btrack CRM?
Service businesses across India — pest control, AC/HVAC, CCTV and security, RO water purifiers, solar, fire safety, facility management, IT support and consultancy firms, and more.
Is MI-Btrack cloud-based or hosted on private servers?
MI-Btrack runs on private servers with controlled, encrypted access, for privacy and reliability. You use it from any browser and from the Android app.
Features & Operations
What core features does MI-Btrack offer?
Lead management with assignment and follow-ups, GPS field attendance and tracking, AMC contract management, service tickets and job scheduling, GST-compliant quotations and invoices, and daily analysis dashboards.
How does GPS attendance work without biometric hardware?
Employees punch in from the MI-Btrack Android app, which records their GPS location and time. Managers can verify site arrival, see routes and prevent proxy attendance — no biometric machine needed.
How does MI-Btrack handle AMC contracts and renewals?
Each AMC is logged with customer details, equipment, contract dates and visit frequency. MI-Btrack sends renewal reminders to your team and to the customer before expiry.
Data & Security
Is our business and customer data safe?
Yes. MI-Btrack uses 256-bit SSL encryption, role-based access control, isolated databases and regular automatic backups. Your business data stays confidential.
Can MI-Btrack be customised to our workflow?
Yes. Lead sources, product categories, branch structure, ticket stages and user permissions can all be adjusted, and our team helps during onboarding.
Can we import existing customer records from Excel or CSV?
Yes. Bulk import customers, leads, AMC records, products and price lists from Excel (.xlsx) or CSV, with onboarding help for a clean migration.
Support & Pricing
Is there a mobile app for field staff?
Yes. The MI-Btrack Android app on Google Play lets technicians view jobs, mark GPS attendance, capture customer signatures and update job status on site.
What support and training do you provide?
Phone, WhatsApp and email support, plus live demos and staff training. In-person onboarding is available in Navi Mumbai, Mumbai, Thane and Pune.
How quickly can we get started?
Setup is quick — most businesses can have live tracking running within 24–48 hours.
Do you offer B2B, enterprise or reseller pricing?
Yes. We offer B2B packages, custom multi-user enterprise plans and a reseller partner programme. Volume pricing is available on request.
Ready to transform your service business?
Streamline field staff tracking, automated AMC renewals, leads and billing. Book a free live demo and see MI-Btrack with your own workflow.